Exchanges, Refunds & Credits

We only supply only the highest quality products and believe you will be delighted with your product from WeArePaintball.com. However, for your extra peace of mind all purchases are covered by our 14 day exchange or refund promise. So, if you are unhappy with the product in any way it can be returned to us following the steps outlined below. If you return the product in its original condition including tags & packaging, we will refund you any money that you have paid us for that product, or provide with you with a same cost alternative if required. All you pay for is the return postage of the goods.

If you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will also pay for the cost of the return postage. If this happens, please contact us first and we will arrange a collection or let you know how you should send the item back to us.

To return an item please phone 01189 714470. Please return your order in its original condition, to the address below, within 14 days of the date on your invoice. You will be responsible for the item or items until they reach us. For your own protection, we suggest that you use a secure delivery method, which requires a signature upon delivery.

If you return an item that is not in its original condition, with parts missing or the branded tags have been removed we reserve the right to either refuse a refund or levy a charge of up to 30% of the original purchase price.

All items being returned should be placed in a protective bag/box; just recycle the bag/box we originally sent the goods out to you in. Items not sent back in a protective bag (i.e. signs) will be refunded the original selling price less up to 35% to take account of the item no longer being in its original condition.

We Are Paintball – 3rd Light Ltd – Unit 3 Lodge Farm – Lower Padworth – Reading – Berkshire – RG7 4HY – UK

Complaints & Praise Depts.

If for any reason you find our service not up to the standard that you were promised or you expected we would like to hear from you. By the same credit we would also like to hear how good our service is or how we can improve our service to you.

We deal with all your complaints or queries quickly and equally which you can register with info@wearepaintball.com.

Or you can write to us at the address below or call the office on 01189 714470.

We Are Paintball – Unit 3 Lodge Farm – Lower Padworth – Reading – Berkshire – RG7 4HY – UK